our policies

cancellations:

Your appointment is of the utmost importance to us! In order to serve all of our clients to the best of our ability we request at least 48 hours advance notice if you are unable to make it to your scheduled appointment. This allows us adequate time to contact clients who may be wait listed. In the case of less than 48 hour notice a charge of 50% of services scheduled will be applied. No-show appointments will be charged the cost of services scheduled.

children:

at root and form client satisfaction is our top priority.  we hope to provide a calming, inspiring environment for every guest.  for many, their time in the salon is valued for being a time to relax.  because of this, unless your child has a scheduled appointment, we ask that they not accompany you to the salon.  we thank you for your understanding.

gratuities:

we appreciate your gesture of kindness, however we ask that gratuities be offered in cash only as we are unable to accept tips on credit cards.   

we thank you for helping to make everyone's experience at root and form the best it can be!